Recently discovered a medical collection on 2 of the 3 cra reports. I discovered that somehow the bill fell through the cracks with the insurance company. The Original creditor was called to determine what was going on. They ended up submitting again to insurance and the insurance company promptly paid the bill. However, the bill went to collections and is now reporting the collection. We asked them to see if they could get the CA to remove. They did not remove but they did update to paid, Zero balance. If they never were actually paid how can they report? Do we have any recource to getting them to remove the tradeline?
Thank You